Senior Customer Proposition & Experience Leader

FirstGroup Internal; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading transportation company in London seeks a Customer Proposition Lead to oversee the design and delivery of customer experiences. This role involves collaboration across departments to deliver cohesive, customer-centric strategies and enhance overall service excellence. The ideal candidate must possess strong commercial acumen and notable leadership experience in product management within customer-focused industries. Competitive salary up to £68,000 based on skills and experience.

Qualifications

• Extensive knowledge of consumer service excellence.
• Familiarity with customer behaviours and impact on product offerings.
• Experience in travel or hospitality industry is preferred.

Responsibilities

• Oversee the delivery of strategy and design for customer journey experience.
• Manage and develop a team focused on customer proposition.
• Drive strategic change to enhance customer experience.

Skills

Strong interpersonal, networking and influencing skills

Problem solving and analytical skills

Data driven mindset and aptitude for technology

Education

Educated to degree level in a relevant professional qualification

Job description

A leading transportation company in London seeks a Customer Proposition Lead to oversee the design and delivery of customer experiences. This role involves collaboration across departments to deliver cohesive, customer-centric strategies and enhance overall service excellence. The ideal candidate must possess strong commercial acumen and notable leadership experience in product management within customer-focused industries. Competitive salary up to £68,000 based on skills and experience.