Senior Courier

DHL; Newbridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading logistics company is seeking a Senior Courier to lead a team in Edinburgh. You will ensure high standards in deliveries and collections while motivating and managing your team effectively. The ideal candidate will possess excellent people management and decision-making skills, along with a high-performance mindset. This role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Excellent people management skills with the ability to lead and motivate a team.
• Flexible working approach with a friendly and enthusiastic attitude.
• Willingness to change and attention to detail.

Responsibilities

• Lead and motivate a team of couriers in delivering and collecting shipments.
• Organise and prioritise team workload to maximize productivity.
• Set and monitor KPI targets and address performance issues.

Skills

People management skills

High-performance mindset

Decision-making skills

Ability to work under pressure

Excellent organisational skills

IT proficiency

Job description

Senior Courier – EDI Service Centre

Full Site address:

DHL International (UK) Ltd

Unit 2 Chariot Drive

Edinburgh Interchange

Edinburgh

EH28 8PA

What you'll do

As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments, ensuring they are accompanied by the required documentation, while upholding our high standards and prioritising customer satisfaction.

Your primary responsibilities will be:

• Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.
• Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.
• Set and monitor KPI targets for your team and address any performance issues accordingly.
• Ensure all couriers meet delivery exception targets for the correct time customer hit rate, and manage underperformance accordingly.
• Represent DHL professionally and efficiently to increase customer satisfaction.
• Conduct daily briefs and debriefs with your team to keep them updated with company communications, processes, team, and general updates.
• Conduct regular 121 reviews and annual appraisals with your team members.

What you'll need

• Excellent people management skills with the ability to lead and motivate a team.
• A high-performance mindset for yourself and your team
• Sound decision-making and communication skills.
• Ability to work effectively under pressure.
• Flexible working approach with a friendly and enthusiastic attitude
• Good team player with the ability to work on your initiative and meet tight deadlines.
• Excellent organisational skills and the ability to prioritise.
• Highly professional, accurate and effective work ethic.
• Willingness to change.
• Diligent and attentive to detail.
• Proficient in using sophisticated IT tools.
• Demonstrates respect and result-focused behaviours.
• Displays the DHL attributes of can-do, passion, speed and right first time.

What's Next

Take the next step in your career and apply now by uploading your CV online. Please note that due to regulatory requirements, we will need a full 5-year employment history and conduct a Criminal Record check for successful applicants.

We look forward to welcoming you to the EDI SVC Team.

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