Senior Contracting and Income Manager | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Coventry is seeking a Contracts Manager to oversee the end-to-end process of contract offers and negotiations. The successful candidate will manage a diverse portfolio, act as the primary contact for commissioners, and ensure compliance with financial performance standards. Excellent analytical and communication skills are essential for supporting organizational objectives and fostering strong relationships with internal and external stakeholders. Competitive salary and opportunities for professional development are offered.

Benefits

Competitive salary

Professional development opportunities

Health benefits

Qualifications

• Experience in managing contracts and negotiations within the NHS or similar environment.
• Strong analytical skills to support financial sustainability.
• Excellent communication skills to engage with stakeholders.

Responsibilities

• Manage the end-to-end process of contract offers and negotiations.
• Act as primary contact for contracting and income-related matters.
• Monitor contract performance and report significant variances.

Skills

Contract management

Negotiation

Financial reporting

Stakeholder engagement

Education

Relevant degree or equivalent experience

Job description

Role Overview

To actively manage the end‑to‑end process of producing contract offers, leading negotiations, and monitoring the delivery and performance of a diverse portfolio of contracts. This includes acting as the primary interface between the Trust and commissioners on all contracting and income‑related matters, serving as the first point of contact / point of escalation for a wide range of queries and issues. The role also involves ensuring that internal teams are kept fully informed of commissioners’ plans, priorities, and any changes that may impact service delivery or financial performance.

In addition, work collaboratively with finance and information colleagues to guarantee accurate reporting and recovery of income, ensuring that all revenue due to the Trust is secured in a timely and compliant manner.

Contribute proactively to the wider contracting, income, and planning processes by providing insight, analysis, and recommendations that support organisational objectives, financial sustainability, and strategic decision‑making.

Closing Date

This advert closes on Friday 19 Dec 2025. Please apply as soon as possible if interested.

Responsibilities

• Act as the Trust lead for Provider to Provider Service Level Agreements.
• Act as the Trust lead for a portfolio of contracts to the value of approximately £1 billion, ensuring that contracts are negotiated, agreed and paid in accordance with national, local or agreed timescales.
• Issue Heads of Agreement documentation, including terms and conditions and price activity matrices to commissioners. Review national contract documentation from commissioners to ensure that it is consistent with the agreed activity and finance plans and with UHCW’s contract terms and conditions.
• Lead on the contracting process for Specialised Services to include agreement of activity and financial targets involving the groups, inclusion of agreed service developments into contracts; agreement of contract documentation.
• Raise and maintain contract variation documentation for designated contracts, for any in‑year changes to the contract for agreement by Commissioners. Ensure all financial or activity changes made to contracts are reported to the Commercial Analytics department to ensure agreed amendments to the contract are reflected within the Trust’s activity and financial plans and that all changes are accounted properly in income reports.
• Act as a point of contact for the Trust in respect of contract performance and service‑related issues raised by Commissioners, liaising with members of the wider commissioning team and group staff to resolve any issues.
• Monitor contract performance for designated contracts, investigate any significant variances against plan and bring any issues to the attention of the appropriate service/finance managers which require further investigation or action.
• Provide advice to senior staff across the Trust on the impact of National Tariff and contract requirements, including, where necessary, the effective communication of contract variations/targets.
• Work with groups to identify high‑cost drugs, treatments or medical devices which are excluded from the contract and secure funding from commissioners for such items. Liaise with group staff and members of the wider Commissioning team to ensure cost‑per‑case income due is recovered.
• Liaise with clinicians and group staff with regard to exceptional case treatments, submitting cases for funding to Commissioners.
• Validate monthly non‑SUS activity information received from operational departments for inclusion within contract monitoring.
• Provide appropriate professional guidance and support to service managers and other members of the management team in the groups/directorates on contracting issues.
• Prepare cases for consideration by arbitration panels where negotiation with commissioners has not achieved agreement or resolution of disputes.
• Through delegation to the wider income and contracting team, ensure that the non‑contract activity (e.g. cross‑border) and overseas activity is invoiced in accordance with national timescales.
• Liaise with wider income and contracting team to ensure that both contract and cost‑per‑case income is recovered in accordance with national timescales.
• Lead on any counting and charging service changes relating to the various acute, community and specialist contracts. Liaise with group staff with regard to the preparation of information in support of any service changes, for submission to Commissioners or counterparties.
• In conjunction with members of the wider income and contracting team, produce activity and financial information for inclusion within accounts and contract offers for all contracts. Quality‑assure the price activity matrices produced by the Commercial Analytics, prior to offers being issued to Commissioners.
• Contribute to reviews of the contract line structure in association with groups and Information and Finance colleagues and ensure that changes are agreed with commissioners.
• Deputise for the Chief Financial Manager – Contracting and Income as and when required and to undertake other work commensurate with the level of the post as required.
• Hold managerial responsibility for the SLA income team.
• Establish and maintain professional, effective and constructive working relationships with colleagues across the Trust and with external stakeholders.
• Produce and follow relevant policies and procedures and update/make recommendations for improvements in them where appropriate.
• Maintain up‑to‑date knowledge of all issues relating to contracts such as National Tariff, developments in commissioning, performance management, the NHS Plan, planning guidance and NICE guidance.
• Ensure that all Trust‑wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by University Hospitals Coventry and Warwickshire NHS Trust.
• Participate in appraisals and personal reviews and work to achieve agreed set objectives.
• Participate in team, professional and personal development activities and promote commitment to continuous development.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are proud of our employees across our hospital sites, with high‑quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence® designated organisation. By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Additional Information

For further details of the role please see the attached job description.