Senior Complaints Handler – Regulated Finance

Vanguard Group; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading investment firm in Manchester is seeking a Complaints Handler to manage the end-to-end complaints process within a regulated financial environment. You will ensure fair resolutions while adhering to FCA and DISP regulations. The ideal candidate will have experience in complaint handling, excellent communication skills, and the ability to handle sensitive cases. This is a hybrid role, requiring in-office work from Tuesday to Thursday, and offers a dynamic and inclusive work culture.

Qualifications

• Experience in complaint handling within a regulated financial services environment.
• Strong understanding of FCA, DISP, and other relevant regulatory frameworks.
• Ability to manage sensitive and complex cases with professionalism.

Responsibilities

• Investigate and respond to client complaints with empathy and professionalism.
• Follow standardised complaints handling procedures complying with relevant regulations.
• Maintain up-to-date knowledge of financial products and best practices.

Skills

Complaints handling experience

Understanding of FCA and DISP regulations

Excellent communication skills

Analytical and problem-solving skills

Attention to detail

Job description

A leading investment firm in Manchester is seeking a Complaints Handler to manage the end-to-end complaints process within a regulated financial environment. You will ensure fair resolutions while adhering to FCA and DISP regulations. The ideal candidate will have experience in complaint handling, excellent communication skills, and the ability to handle sensitive cases. This is a hybrid role, requiring in-office work from Tuesday to Thursday, and offers a dynamic and inclusive work culture.