Senior Community Experience & Leasing Associate

Greystar; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Greystar is seeking a Senior Customer Service Associate to join the property management team in Manchester. The role focuses on day-to-day management, delivering exceptional resident experiences, marketing support, maintenance coordination, and tenancy administration to achieve occupancy and retention goals.

Strong communication and front-of-house service are essential. The position emphasizes providing a positive resident experience, handling queries, and supporting community events while

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Fluent English verbal and written communication skills.
• Strong relationship-building and influencing skills.

Responsibilities

• Deliver front of house service and respond to customer queries and complaints.
• Support events and activities within the community and maintain resident relationships.
• Assist with administrative tasks, logs, notices, and database updates.
• Support maintenance requests, health and safety tasks, and on-call rotations as needed.

Skills

Customer service

English fluent

Team player

Organisational skills

Microsoft Office

Health and safety awareness

Tools

Microsoft Office

Job description

Greystar is seeking a Senior Customer Service Associate to join the property management team in Manchester. The role focuses on day-to-day management, delivering exceptional resident experiences, marketing support, maintenance coordination, and tenancy administration to achieve occupancy and retention goals.

Strong communication and front-of-house service are essential. The position emphasizes providing a positive resident experience, handling queries, and supporting community events while