Resident Experience & Leasing Concierge

Greystar; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Greystar is seeking a Customer Service Associate to join our London-based team, delivering day-to-day property management support, tenancy administration, and resident experience initiatives. You will work closely with colleagues to ensure occupancy and retention goals are met while maintaining high service standards.

The role requires a strong customer service background, excellent communication in English, and the ability to multi-task in a fast-paced environment.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi task and prioritise.
• Numerical skills necessary to complete the above activities.

Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.

Skills

Customer service

Team player

Autonomous

Fluent English

Organisation

Numeracy

Communication

Education

General education

Job description

Greystar is seeking a Customer Service Associate to join our London-based team, delivering day-to-day property management support, tenancy administration, and resident experience initiatives. You will work closely with colleagues to ensure occupancy and retention goals are met while maintaining high service standards.

The role requires a strong customer service background, excellent communication in English, and the ability to multi-task in a fast-paced environment.