Resident Experience & Leasing Specialist

Greystar; London Borough of Newham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Greystar in London is seeking a Customer Service Associate to help manage the property and its community, focusing on marketing, building maintenance and tenancy administration, and promoting an excellent resident experience to achieve occupancy and retention goals.

You will collaborate with team members to deliver a positive resident experience, respond to queries, assist with events and leasing activities, and support health and safety compliance while promoting university relationships and

Qualifications

• Good general education level.
• Proficient with MS Office (Word/Excel/Outlook).
• UK Health and Safety knowledge.
• Excellent customer service experience.
• Fluent verbal and written English.
• Strong organizational and multitasking ability.
• Numerical skills.
• Self-aware and adaptable in changing environments.

Responsibilities

• Deliver exceptional resident living through front-of-house service.
• Create a positive, memorable resident experience.
• Respond to queries and complaints per procedures.
• Support events and activities within the community.
• Build relationships with University clients.
• Maintain local knowledge on travel, entertainment and amenities.
• Complete admin tasks and update databases.
• Assist with rent collections and move-in/out processes.

Skills

Customer service

Teamwork

Fluent English

Organisational skills

Numerical skills

Communication skills

Negotiation

Tools

Microsoft Office

Databases

Booking systems

Job description

Greystar in London is seeking a Customer Service Associate to help manage the property and its community, focusing on marketing, building maintenance and tenancy administration, and promoting an excellent resident experience to achieve occupancy and retention goals.

You will collaborate with team members to deliver a positive resident experience, respond to queries, assist with events and leasing activities, and support health and safety compliance while promoting university relationships and