Leasing & Community Experience Supervisor

Greystar (International); Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar is seeking an Assistant Manager to coordinate leasing and reservations activities and to assist the Community Manager in day-to-day portfolio management. You will drive revenue, occupancy priorities, resident retention and leasing goals while delivering outstanding front-of-house service.

You will engage with residents, monitor feedback, and support communications, events and reporting. Strong knowledge of landlord/tenant laws, Microsoft Office proficiency and teamwork are essential for

Qualifications

• Solid general education.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with property operation systems.
• Strong knowledge of Landlord/Tenant legislation.
• Excellent customer service and communication skills.
• Team player with ability to work autonomously.

Responsibilities

• Coordinate leasing and reservations activities and assist the Community Manager.
• Engage with residents to improve front-of-house service and respond to inquiries and issues.
• Monitor resident feedback and address service issues promptly.
• Support communications and development of team members.
• Assist with rent collection, arrears and revenue focus.
• Support tenancy management, inspections, and enforcement actions as needed.
• Process invoices and maintain financial/compliance reporting.
• Ensure compliance with policies and regulations governing housing operations.
• Conduct property walkabouts and ensure safety, cleanliness, and presentation standards.
• Assist with budgeting and monthly management accounts preparation.
• Support resident events and leasing activities, including viewings and inquiries.

Skills

Customer service

Microsoft Office

Organizational skills

Multitasking

Communication skills

Tools

Property management software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Greystar is seeking an Assistant Manager to coordinate leasing and reservations activities and to assist the Community Manager in day-to-day portfolio management. You will drive revenue, occupancy priorities, resident retention and leasing goals while delivering outstanding front-of-house service.

You will engage with residents, monitor feedback, and support communications, events and reporting. Strong knowledge of landlord/tenant laws, Microsoft Office proficiency and teamwork are essential for