Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Stevenage; Remote; GBP 21,000 - 27,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Stevenage to deliver frontline resident support and tenancy administration, including marketing, building maintenance coordination, and occupancy goals. You will work within a supportive team to ensure a seamless leasing journey and a standout resident experience.

The role emphasizes strong communication, organisation, and problem solving, with opportunities to grow in a global real estate platform that values excellent service and community

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi task and prioritise.

Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds to potential customer enquiries, conduct viewings and help potential customers through the leasing journey.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending.
• Raise purchase orders in accordance with procedures.
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.

Skills

Customer service

Team player

Autonomy

Fluent English

Organisational skills

Education

General education

Tools

Microsoft Office

Excel

Outlook

Booking systems

Databases

Job description

Greystar is seeking a Customer Service Associate in Stevenage to deliver frontline resident support and tenancy administration, including marketing, building maintenance coordination, and occupancy goals. You will work within a supportive team to ensure a seamless leasing journey and a standout resident experience.

The role emphasizes strong communication, organisation, and problem solving, with opportunities to grow in a global real estate platform that values excellent service and community