Resident Experience & Leasing Specialist

Greystar; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Greystar is seeking a Customer Service Associate to manage day-to-day property operations and tenancy administration, delivering a best-in-class resident experience in a university community. You will work in a team to support marketing, maintenance and tenancy processes while driving occupancy and retention.

The role requires strong customer service, Excel/Word/Outlook proficiency, and the ability to multitask in a fast-paced environment.

Qualifications

• Fluent English verbal and written communication skills.
• Experience in a customer facing service delivery role.
• Proficient in Microsoft Office and in-house systems.
• Strong teamwork and relationship-building abilities.
• Organised with ability to multitask and prioritise.
• Flexible and autonomous when required.
• Knowledge of UK Health and Safety regulations.

Responsibilities

• Deliver all aspects of customer service with front of house duties.
• Support events and activities within the Community.
• Perform sales and leasing activities including viewings and follow-ups.
• Manage maintenance requests, notices, and databases.
• Support tenancy management to achieve occupancy targets.
• Respond to queries, handle complaints per procedures.
• Assist with on-call out-of-hours support.
• Raise purchase orders and ensure refunds comply.

Skills

Customer service

MS Office

Health & safety

Fluent English

Team player

Autonomous working

Organised

Numerical skills

Tools

Word

Excel

Outlook

Databases

Job description

Greystar is seeking a Customer Service Associate to manage day-to-day property operations and tenancy administration, delivering a best-in-class resident experience in a university community. You will work in a team to support marketing, maintenance and tenancy processes while driving occupancy and retention.

The role requires strong customer service, Excel/Word/Outlook proficiency, and the ability to multitask in a fast-paced environment.