Senior Client Communications Consultant

Phoenix; City of Edinburgh; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading financial services firm is seeking a Senior Client Communications Consultant to drive communication strategies for strategic clients. You will manage relationships, oversee projects, and mentor junior team members. The role is hybrid, requiring time in Edinburgh and/or London, offering a competitive salary of £65,000 - £75,000 plus bonuses and extensive benefits.

Benefits

16% bonus up to 32%

Private medical cover

38 days annual leave

Qualifications

• In-depth knowledge of Contract, Own Trust, and Master Trust DC schemes.
• Experience creating multi-channel communications strategies.
• Ability to mentor and develop junior team members.

Responsibilities

• Drive communication strategy for strategic clients.
• Manage relationships with clients and internal stakeholders.
• Oversee and measure success of ongoing activities.

Skills

Expertise in workplace member communications

Project management skills

Strong verbal and written communication

Job description

Job Description

We have an incredible opportunity to join our Workplace Communications team at Standard Life (known internally as 56 degrees) as a Senior Client Communications Consultant.

Job Type: Permanent

Location: Hybrid with time spent working in the Edinburgh and/or London offices, as well as home and client offices

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 27/01/2025

Salary and benefits: £65,000 - £75,000 DOE plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

As a senior member of the team, you will be responsible for helping drive our future communication strategy, working in partnership with our largest strategic clients.

You’ll help drive the member engagement narrative, including how we creatively bring this to life in a pitch environment.

You will work in partnership with some our most important strategic clients, helping them to create bespoke communications strategies that support their employee benefit and wellbeing strategy and align to the goals for our workplace division. As part of this, you will present your cross-channel strategy proposal to your clients and internal stakeholders, based on your deep understanding of the market, your clients and their members. You will oversee and manage ongoing activity, measuring success and making tactical improvements to ensure that objectives are met.

As a senior member of the team, you will be responsible for working with and managing junior members of the team. Building strong relationships is also an important part of the role; whether that’s with prospective clients, existing clients, internal stakeholders or fellow team members.

What are we looking for?

• Expertise and an in-depth working knowledge of workplace member communications, alongside a working knowledge and understanding of the complexities of Contract, Own Trust and Master Trust DC schemes
• A successful and varied track record of working in partnership with large corporates and/or trustees to create and deliver bespoke multi-channel communications strategies to engage the end user
• Strong project management & organisational skills, with evidence of working across multiple internal stakeholders to deliver for clients, overcoming challenges and blockers where necessary
• A people leader who has inspired others, mentoring and nurturing them to become the best they can be
• Evidence of excellent verbal, written and interpersonal communication skills, and an ability to actively listen to all stakeholders to help build consensus and understanding and drive through mutually beneficial outcomes
  
  

We Want To Hire The Whole Version Of You.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us