Senior Client Advisor Church's New Bond Street

PradaGroup; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer in London seeks a brand ambassador to deliver exceptional customer experiences. Responsibilities include maximizing sales opportunities, maintaining client relationships, and upholding brand standards. Ideal candidates have experience in luxury retail and strong communication skills. Join a creative environment fostering professional growth.

Qualifications

• Experience in a luxury or premium retail environment is essential.
• Excellent communication and interpersonal skills required.
• Passion for the brand and the shoemaking industry is a must.

Responsibilities

• Provide an excellent in-store experience for customers.
• Maximise sales opportunities to achieve store targets.
• Develop relationships with clients through personalized service.

Skills

Building long-lasting relationships

Problem-solving

Interest in luxury/fashion

Experience in luxury retail

Excellent communication

Job description

Overview

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Job Purpose

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

Responsibilities

• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.
• Proactively deliver the Brand’s selling ceremony, maximise sales opportunities in order to achieve store sales target and KPIs.
• Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
• Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
• Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
• Follow the Company operational guidelines, policies and stock procedures.

Knowledge and Skills

• Passion for building long-lasting relationships with clients and peers
• Problem solving, curiosity and interest in luxury/fashion
• Experience in a luxury or premium retail environment
• Being able to work in team, as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the shoemaking industry and affinity with the Brand