Senior Clerical Officer - Gastroenterology | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 200,000 +; Full time

Job summary

A leading NHS trust in the UK is looking for a senior clerical support professional to assist with the Endoscopy Department's 7-day service expansion. The ideal candidate will manage outpatient bookings, maintain hospital systems, and liaise with healthcare teams to ensure high-quality patient care. Previous experience in the health sector is preferred, alongside strong IT and customer service skills. This role offers competitive salary and development opportunities within a supportive team environment.

Benefits

Competitive salary

Supportive working team

Opportunity for development

Qualifications

• Proficiency in most Office software and ability to work unsupervised.
• Strong customer service skills and experience in a health sector is advantageous.
• Flexible and supportive of departmental needs across sites.

Responsibilities

• Book outpatient and day‑case appointments for patients.
• Maintain hospital systems and monitor waiting lists.
• Support the E‑referral service and liaise with healthcare professionals.
• Manage outpatient pre‑invest system and assist with patient procedures.

Skills

IT literate

Excellent customer service

Teamwork

Ability to meet tight deadlines

Tools

Office software

Job description

Overview

Open to current employees of Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital and Walton Centre. This role supports the Endoscopy Department’s 7‑day service expansion by providing senior clerical support.

Responsibilities

• Book outpatient and day‑case appointments, ensuring high‑quality service and efficient department running.
• Maintain hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists and record procedures on IPM PAS.
• Support pre‑investigation and the E‑referral service, liaise with specialist nurse team, health professionals and GP surgeries.
• Deal with referral booking for diagnostic and therapeutic endoscopic procedures, liaise with anti‑coagulant nurse and dietician when appropriate.
• Monitor and highlight waiting list breaches, manage outpatient pre‑invest system and record ward attenders.
• Provide appointment letters, leaflets and research information to patients, ensuring procedures are booked onto appropriate lists in accordance with the Endoscopist’s skill level.
• Record outcomes on IPM PAS and remove patients from the waiting list as necessary in accordance with the Trust’s access policy.

Qualifications

• IT literate, proficient with most Office software and able to work unsupervised.
• Excellent customer service, teamwork and ability to meet tight deadlines.
• Previous health‑sector experience is an advantage.
• Flexible and supportive of the department, able to cover cross‑site demands at Broadgreen when required.

Benefits

Competitive salary, supportive working team, opportunity to develop within a large NHS employer and experience a 7‑day service expansion.

Advert closes on Friday 17 Oct 2025.