Senior Claims Technician

Sedgwick; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance service provider is looking for a Senior Claims Technician to manage commercial claims. This hybrid role involves excellent communication, negotiation skills, and a commitment to professional development. Ideal candidates will thrive in a supportive environment and contribute to shaping the future of insurance. A competitive salary and comprehensive benefits are provided.

Benefits

Private healthcare plan

Life assurance

Group Income Protection

Employee assistance programme

Discounts on various products and services

Flexible working hours

Qualifications

• Experience in handling claims or customer service.
• Ability to manage commercial property claims.
• Strong communication and relationship management skills.

Responsibilities

• Work within the Simply Business team.
• Manage commercial property claims and European losses.
• Negotiate fair settlements with stakeholders.

Skills

Excellent communication skills

Commitment to professional development

Job description

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Role

Senior Claims Technician Be the calm voice claimants rely on to get their lives back on track. Job Location: United Kingdom, hybrid working Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications We have a fantastic opportunity for a Senior Claims Technician to join the team and can be based anywhere in the UK.

Responsibilities

An excellent opportunity has arisen in our Simply Business team. We are seeking an individual, ideally with experience of handling claims but experience within a customer service environment will be considered. The role will involve working within a well-established team, dealing with commercial property claims and managing European losses from first notification of loss through to settlement.

You will be able to demonstrate excellent communication and listening skills, combined with the ability to impart information and maintain accurate data. Proven skills in developing and maintaining close working relationships, both internally and externally is essential.

Qualifications

• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
• Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

What we’ll give you

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role.

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Benefits

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Employee assistance programme for employee wellbeing
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

Additional context

This isn\'t just a position, it\'s a pivotal role in shaping our industry. At Sedgwick, you\'ll be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, and you\'ll also be an architect of tomorrow\'s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You\'ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn\'t just a job; it\'s an opportunity to shape the future of insurance.

Next steps

Think we\'d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.