Senior Claims Specialist: Client-Facing & Mentoring

Everywhen, part of the Ardonagh Group; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Senior Claims Handler in Stoke-on-Trent. This role involves maintaining a claim caseload, preparing reports, and assisting in client meetings. The ideal candidate will have commercial claims handling experience, strong customer service skills, and proficiency in Microsoft Office. They will mentor junior colleagues within a supportive team. Benefits include extensive holiday entitlement, professional development support, and a contributory pension scheme.

Benefits

26 days of holiday plus bank holidays

Support with professional qualifications

Contributory pension scheme

24-hour support for wellbeing

1 paid volunteering day per year

Qualifications

• Experience handling various types of claims including motor trade and liability.
• Client-facing claims handling experience within a broker is preferred.
• Ability to work under pressure and maintain attention to detail.

Responsibilities

• Maintain a claim caseload.
• Prepare claims analysis reports.
• Attend client meetings, both virtual and in-person.
• Act as a technical referral point for complex claims.
• Mentor and develop less experienced colleagues.

Skills

Commercial Claims Handling experience

Customer service skills

Proficiency in Microsoft Office

Effective communication and negotiation skills

Teamwork skills

Education

Progress towards CII qualification or similar

Tools

Acturis

Job description

A leading insurance firm is seeking a Senior Claims Handler in Stoke-on-Trent. This role involves maintaining a claim caseload, preparing reports, and assisting in client meetings. The ideal candidate will have commercial claims handling experience, strong customer service skills, and proficiency in Microsoft Office. They will mentor junior colleagues within a supportive team. Benefits include extensive holiday entitlement, professional development support, and a contributory pension scheme.