Senior Claims Handler

Ecclesiastical Insurance Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company based in Manchester seeks a Senior Claims Handler to manage liability claims efficiently. The ideal candidate will have strong negotiation skills, industry knowledge, and a commitment to delivering exceptional customer service. This permanent role offers a supportive environment with opportunities for professional development and a focus on making a positive impact. You'll be part of a collaborative team responsible for a variety of claims, ensuring high standards of service and regulatory compliance.

Benefits

Competitive salary

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

Full study support for professional qualifications

Enhanced maternity and paternity pay

Qualifications

• Demonstrable skills to manage multiple areas of liability claims.
• Ability to plan, prioritise and manage own work to deliver agreed objectives.
• Understanding of data protection and confidentiality.
• Industry knowledge is essential.

Responsibilities

• Managing a varied case load covering bodily injury claims.
• Delivering exceptional customer experience measured by audits.
• Identifying and resolving complaints according to policy.
• Acting on audit results to improve performance.
• Identifying fraud and escalating risks.

Skills

Claims management

Negotiation skills

Customer service excellence

Proactive improvement

Regulatory compliance

Education

Cert CII or commitment to achieve within an agreed timescale

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Manchester

Job Ref: 204590

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Senior Claims Handler to join our team in the Manchester office.

As Senior Claims Handler you will efficiently and cost effectively advise, negotiate, and settle claims within designated authority and agreed service standards. This is an excellent opportunity to join the liability claims team in its city centre office. Working closely with your colleagues, you will be responsible for managing your own caseload from notification through to closure.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

Actively managing a varied case load by regularly reviewing and reporting on individual claims portfolio covering bodily injury, with an opportunity to get involved in the handling of disease, financial lines, and third‑party property damage claims.

Delivering exceptional customer experience measured by customer experience audits.

Identifying complaints, acting upon them, and resolving in line with company policy and handling authority.

Acting on individual audit results and action plans within agreed deadlines to improve own performance.

Identifying fraud by using KII’s and report within regulatory framework, escalating all risks to the business.

What you'll need to have

Demonstrable skills to manage multiple areas of liability claims.

The ability to plan, prioritise and manage own work to deliver agreed objectives and meet target.

Understand, manage, and use information with accuracy.

Pro‑active and demonstrate a desire to continuously improve.

Industry knowledge is essential.

Cert CII or commitment to achieve within an agreed timescale.

What makes you stand out

Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

Understanding of all relevant regulations to deliver good customer outcomes.

Understanding of data protection and importance of confidentiality.

What we offer

A competitive salary - let's discuss it

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme: on‑target bonus between 6% and 24%

25 days annual leave plus bank holidays, and a holiday buy and sell scheme

An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

£200 annual personal grant to a charity of your choice

Encouraged to take at least one volunteering day per year

Employee Assistance Programme

Full study support to gain professional qualifications

Access to virtual GP

Enhanced maternity and paternity pay

Hear from the hiring manager

"Our claims team in Manchester is responsible for managing all of Ecclesiastical’s liability claims across the UK, being our centre of liability excellence. We are a team that values working closely together and being there when our customer needs us most."

"We are proud to protect some of the most interesting and iconic organisations in the UK, making the work particularly interesting and rewarding."

About us

Ecclesiastical Insurance offer insurance with award‑winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best‑loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade* having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26