Senior Change and Delivery Officer Waverley Court

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 46,000 - 55,000; Full time

Job summary

A local council in the UK is seeking a Senior Change and Delivery Officer who will lead high-profile project development and implement transformation programs. The ideal candidate will have a relevant degree or equivalent experience, and possess strong project management and change management skills. This full-time role requires collaboration across departments and a commitment to service improvement, with flexible working arrangements available. Join us to support our business plan and digital ambitions.

Qualifications

• Qualified to a degree level in a relevant discipline or equivalent evidence of experience.
• Evidence of continuous professional development.
• Experience managing and embedding business change activities around multi-channel programmes.

Responsibilities

• Lead the development and implementation of high-profile projects.
• Maintain an outcome-focused approach within agreed timelines.
• Manage and maintain a Customer Relationship Management (CRM) system.
• Foster a culture of continuous service improvement.

Skills

Project Management

CRM Management

Change Management

Analytical Skills

Automation Knowledge

Education

Degree in relevant discipline or equivalent experience

Job description

Senior Change and Delivery Officer – Waverley Court

Salary: 46,023 - 54,476 per annum. Hours: 36 per week, 52 weeks.

We have an exciting opportunity to join our Strategic Change and Delivery team, working to deliver high‑priority programmes that support the implementation of the Council’s Business Plan and digital‑first ambitions.

Responsibilities

• Lead the development, management and implementation of high‑profile projects and programmes.
• Maintain an outcome‑focused approach and deliver results within agreed timelines and budgets.
• Develop, embed and manage customer‑facing transformation programmes, including multi‑channel and omni‑channel initiatives.
• Manage and maintain a Customer Relationship Management (CRM) system and drive continuousbedo improvements.
• Apply transformation platforms such as automation and artificial intelligence to enhance service delivery.
• Use Project Portfolio Management processes and methodologies to prioritise and allocate resources.
• Interpret, analyse and present complex information to stakeholders and senior leadership.
• Design and implement process improvements and determine changes required within CRM or CRX systems.
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• Foster a culture of continuous service improvement and adopt behavioural competencies of Respect, Integrity and Flexibility.

Qualifications & Experience

• Qualified to a degree level in a relevant discipline or equivalent evidence of experience.
• Evidence of continuous professional development.
• Experience managing and embedding business change activities around multi‑channel programmes and deliverables.
• Experience managing and maintaining a CRM platform.
• Knowledge of a variety of transformation platforms including automation and artificial intelligence.
• Knowledge and application of Project Portfolio Management approaches, processes and methodologies.
• Working knowledge of public‑sector challenges and experience managing major project initiatives.

Pre‑Employment Checks

All applicants will be subject to a Basic Disclosure Check and, if applicable, an Overseas Criminal Record Check. Successful candidates will receive an unconditional offer of employment contingent on satisfactory completion of these checks.

Diversity and Inclusion

The City of Edinburgh Council is an equal‑opportunity employer and is committed to creating a workplace where all people feel valued, inclusive and able to be their best at work. We recognise the benefits that a diverse workforce with varied values, beliefs, experience and backgrounds brings to our organisation.

Flexible Working

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We are flexible about working arrangements where possible.

How to Apply

For more information and to apply, please contact the recruitment team or view the full job description on our website. Our Behaviours are detailed on the City's Behaviours web page. Follow us on X ete at @edincounciljobs for updates.