Senior Business Support Administrator

Barker Ross; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading public sector organization based in Gateshead is seeking a Senior Support Officer for the Education, Schools & Inclusion Service. This role involves delivering business support functions, maintaining compliance with data protection regulations, and supporting team coordination. Candidates should have experience in business support, strong organizational skills, and an understanding of statutory requirements. The position is set to begin in January 2026 and running through August 2026, offering £13.47 per hour.

Qualifications

• Experience in business support functions.
• Strong organizational and coordination skills.
• Knowledge of GDPR and data protection requirements.

Responsibilities

• Assist Business Support Managers in delivering support functions.
• Coordinate and monitor the work of the team.
• Conduct quality checks of processes and mailboxes.
• Motivate the business support team.
• Coordinate responses to corporate complaints and FOIs.
• Maintain and update information systems.
• Support staff recruitment and training.

Job description

Our Public Sector Client based in Gateshead requires a Senior Support Officer to work within the Education, Schools & Inclusion Service. The role is due to begin in January 2026 and run through August 2026. The hourly rate for the role is £13.47 per hour.

The Education, Schools and Inclusion Team covers a wide range of areas including schools organisation and admissions, Adult Learning, Special Educational Needs and Disabilities, support services to schools (school improvement, music service, sports partnership & governor support), and the 0-5 Service.

Responsibilities

• Assist Business Support Managers in delivering a high‑quality business support function across Education, Schools and Inclusion Service teams.
• Coordinate, organise, and monitor the work of the team to ensure efficient and effective business support procedures.
• Conduct quality checking of mailboxes and processes to ensure tasks are completed correctly and on time.
• Motivate and develop the business support team to deliver a high‑performing service.
• Share best practice and develop, implement, and maintain effective administrative systems and procedures.
• Coordinate, monitor, and respond to corporate complaints, FOIs, and SARs, ensuring statutory timescales and GDPR/council protocols are followed.
• Maintain records for Service Level Agreements and support financial administration, including budget monitoring and reconciliation.
• Ensure compliance with data protection, confidentiality, safeguarding, and security requirements.
• Maintain and update computerised information systems, collate and present data/reports as required.
• To produce concise and accurate minutes and/or reports, as and when required.
• Support and coordinate staff recruitment, ensuring HR policies and procedures are followed.
• Assist in delivering updates and training to business support staff.
• Undertake other responsibilities appropriate to the grade of the post.

How to Apply

Please apply in writing with your CV in the first instance to (url removed).

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.