Senior Business Analyst — CRM & Transformation

Fuelius; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A digital transformation consultancy in the United Kingdom is seeking an experienced Business Analyst. This role involves translating business complexities into actionable requirements while collaborating with senior stakeholders. Responsibilities include leading discovery workshops, mapping processes, and defining requirements to support commercial transformation. Candidates should have over 4 years of experience in consultancy and strong skills in business process mapping. The position offers a dynamic consultancy environment focused on driving operational clarity and strategic change.

Qualifications

• 4+ years of experience as a Business Analyst, ideally within consultancy or professional services.
• Proven ability to lead workshops and facilitate sessions with senior stakeholders.
• Strong background in business process mapping and requirements gathering.
• Experience working on transformation projects - CRM, ERP, or operational systems.
• Excellent written communication with experience creating clear, detailed documentation.

Responsibilities

• Lead discovery workshops with C-suite and operational stakeholders.
• Map current-state business processes and design future-state operating models.
• Create clear process documentation, stakeholder maps, and requirements specifications.
• Support pre-sales scoping on larger deals where process complexity drives project scope.

Skills

Business process mapping

Requirements gathering

Workshop facilitation

Communication skills

Commercial awareness

Tools

Lucidchart

Miro

Visio

Job description

A digital transformation consultancy in the United Kingdom is seeking an experienced Business Analyst. This role involves translating business complexities into actionable requirements while collaborating with senior stakeholders. Responsibilities include leading discovery workshops, mapping processes, and defining requirements to support commercial transformation. Candidates should have over 4 years of experience in consultancy and strong skills in business process mapping. The position offers a dynamic consultancy environment focused on driving operational clarity and strategic change.