Senior Business Analyst

Applause IT; Metropolitan Borough of Solihull; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A leading UK technology company is hiring a Senior Business Analyst in Solihull. This role involves leading internal systems transformation projects, conducting business analysis, and collaborating with multiple stakeholders. Candidates must have at least 5 years in similar roles and a strong understanding of Agile methodologies. The position is hybrid, requiring office presence three days a week.

Benefits

25 days annual leave

Private medical cover

Enhanced pension scheme

Qualifications

• 5+ years as a Senior Business Analyst in fast-paced roles.
• Strong stakeholder engagement and requirements gathering skills.
• Ability to produce detailed process maps and documentation.

Responsibilities

• Conduct full lifecycle business analysis across internal systems.
• Collaborate with multiple teams to gather and define requirements.
• Produce solution designs aligned with Agile practices.

Skills

Stakeholder engagement

Process mapping

Communication skills

Agile methodologies

Lean Six Sigma

Tools

Soho CRM

ServiceNow

Microsoft Teams

Job description

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A leading UK technology and connectivity business is hiring a Senior Business Analyst to play a key role in delivering internal systems transformation projects. Based in Solihull, this is a hands-on role for an experienced analyst who can work across process, systems, and stakeholder functions to drive operational efficiency and measurable business improvements.

This role will support and lead initiatives focused on internal applications such as CRM, ServiceNow, and quoting and billing platforms. You will work closely with stakeholders, product owners, and a growing software development team to translate business requirements into high-impact, well-defined deliverables.

The position is hybrid, with Monday, Wednesday and Thursday office-based work required post-probation.

Key Responsibilities

• Conduct full lifecycle business analysis across internal systems and business processes
• Collaborate with stakeholders across multiple teams to gather and define requirements
• Produce detailed process maps, documentation, and solution designs aligned with Agile practices
• Support post-merger system integration and change initiatives
• Assist software teams through the SDLC, including user story development and UAT
• Deliver process and systems improvements that directly impact efficiency and cost-saving goals

Required Experience

• Minimum 5 years' experience as a Senior Business Analyst in fast-paced, hands-on roles
• Strong track record in stakeholder engagement and requirements gathering
• Excellent communication skills with both technical and non-technical stakeholders
• Experience in process mapping, system documentation, and business case development
• Solid understanding of Agile methodologies and software development cycles
• Knowledge of Lean Six Sigma (certification is advantageous)
• Experience with business system transformation and process integration
• Must be eligible to work in the UK without sponsorship and able to meet SC clearance requirements
• Comfortable working from the Solihull office three days per week

Tools and Technologies

• Soho CRM, ServiceNow, quoting and billing systems
• , Slack, Whimsical, Microsoft Teams

Salary and Benefits

• Salary between £55,000 and £70,000, depending on experience
• 25 days annual leave (increasing with service) plus bank holidays
• Private medical cover, income protection, life assurance
• Enhanced family-friendly leave and pay
• Enhanced pension scheme
• Career development and progression pathways within the business

This is an excellent opportunity for a Senior Business Analyst who thrives in SME environments and is ready to deliver tangible change across business-critical systems.

If you are interested, click apply now to be considered.