Senior Branch Manager

We Buy Any Car Ltd.; Brighton; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading vehicle purchasing service is seeking a Senior Branch Manager in Brighton. The role involves leading a team, ensuring exceptional customer service, and supporting the Regional Manager. Excellent interpersonal skills and a passion for service are essential. The position offers a competitive salary and benefits including bonuses, healthcare plans, and gym memberships.

Benefits

Discounted Gym Membership

Team social events budget

Monthly & Annual Bonuses

Healthcare Cash Plan

Cycle to Work scheme

Pension Scheme

Structured Progression Programs

Qualifications

• Experience in a managerial role preferred.
• Enthusiastic and service-driven attitude essential.
• Ability to lead teams and influence performance.

Responsibilities

• Model high performance when buying cars.
• Support Regional Manager and colleagues.
• Lead customers through the purchase journey.
• Ensure compliance with company procedures.
• Identify coaching needs of colleagues.

Skills

Exceptional customer service

Leadership skills

Time management

Communication skills

Coaching and feedback skills

Job description

About The Role

Job: Senior Branch Manager

Salary: £28,100 (OTE £37,720)

Bonus: Fantastic Annual bonus based on company performance

Hours: You will work 42.5 hours per week on a rotational shift pattern over 5 days. Weekend work is involved.

We are the UK’s favourite car-buying service, and we are growing! We have over 500 branches nationwide.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Don’t worry if you don’t know anything about cars, we will teach you everything you need to know and so much more at one of our national training centres.

Responsibilities

• As a Senior Branch Manager with WBAC you will: First-and-foremost our Senior Branch Mangers must model high performance when buying cars, whilst they support the Regional Manager in driving performance.
• You will provide cover for the Regional Manager if needed and support all colleagues on the region to achieve their very best.
• You are the main point of contact for our customers in your local branch
• Contact customers and prioritise your diary to achieve appointments and meet targets.
• Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.
• Always deliver exceptional customer service.
• Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
• Performing Branch Standard checks when visiting locations.
• Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
• Reporting any potential threat to the business to your Divisional Manager
• Ensuring all diaries/rotas are set up as per the company instruction.
• Ensuring all purchases are completed as per the company standard.
• Required to provide temporary cover within other regions in the Division.
• Complete all necessary tasks as set out by HR.
• Required to assist in the completion of all purchases.

Extra Benefits

• Discounted Gym Membership
• Team social events budget available to all!
• Monthly & Annual Bonuses, Incentives & Rewards
• Accrue ExtraHolidays for Length of Service!
• Healthcare Cash Plan
• Cycle to Work scheme
• Pension Scheme
• Structured Progression Programmes & Pay Increases