Senior AV Engineer- Residential

Prospero Integrated; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading AV solutions provider in London is seeking a Senior Residential AV Engineer with at least 5 years of experience. The role involves overseeing installation, troubleshooting advanced data networks, and mentoring junior engineers. Candidates should have expertise in Control4, Lutron QSX, and Crestron Home systems, along with strong customer service skills. This position offers the opportunity to work on high-end residential projects in a dynamic environment.

Qualifications

• Minimum of 5 years’ experience in residential AV installation, programming, and commissioning.
• Strong understanding of data networks, including IP addressing and configuration.
• Deep knowledge of AV technologies and their integration.

Responsibilities

• Oversee and participate in the installation of residential AV systems.
• Develop and implement Control4, Lutron QSX, and Crestron Home solutions.
• Provide on-site and remote technical support.

Skills

Residential AV installation

Control4

Lutron QSX

Crestron Home

Networking

Troubleshooting

Customer service

Education

Industry certifications (Control4, Crestron, Lutron)

Job description

About Us

We are a leading provider of high‑end residential AV solutions, dedicated to delivering cutting‑edge technology. With a passion for innovation and a focus on quality, we work on a range of bespoke smart home projects, providing seamless and immersive AV experiences.

We Are Hiring: Senior Residential AV Engineer

If you have a track record of working on high‑end residential AV systems, are solutions‑driven, and have a keen eye for detail, we’d love to hear from you.

Key Responsibilities

• Oversee and participate in the installation of residential AV systems, including TV mounting, speaker placement, and system wiring. Ensure systems are fully tested and optimised to deliver exceptional performance.
• Develop and implement Control4, Lutron QSX, and Crestron Home solutions for both new build and retrofit projects, ensuring smooth, reliable control of lighting, climate, audio/video, and security systems.
• Configure and troubleshoot advanced data networks to support AV, home automation, and streaming solutions, ensuring robust and secure system connectivity.
• Provide on‑site and remote technical support to clients, diagnosing and resolving issues in a timely and professional manner.
• Act as a senior technical resource, mentoring junior engineers, and leading by example in both technical proficiency and customer service.
• Build strong relationships with clients by delivering exceptional customer service, managing expectations, and offering technical guidance.

Skills & Experience Required

• Minimum of 5 years’ experience in residential AV installation, programming, and commissioning, with specific expertise in Control4, Lutron QSX, and Crestron Home systems.
• Strong understanding of data networks, including IP addressing, router and switch configuration, and wireless network optimisation for AV systems.
• Deep knowledge of AV technologies, including audio/video distribution, control systems, automation, and integration with third‑party systems.
• Expertise in programming and customising Control4, Lutron QSX, and Crestron Home systems for residential environments. Familiarity with related programming languages (e.g., Lua, Python) is a plus.
• Strong diagnostic and troubleshooting skills for both hardware and software‑related issues.
• Excellent communication skills with the ability to explain technical concepts to clients and offer tailored solutions. Customer‑focused approach.

Desirable Qualifications

• Relevant industry certifications such as Control4, Crestron, Lutron, or networking certifications (e.g., CompTIA Network+, Cisco CCNA).
• Knowledge of home security, surveillance, and networking protocols (e.g., VPN, VLAN, and firewalls) for integrated AV setups.