Senior Automotive Service Advisor - Customer Experience Lead

AutoSkills (United Kingdom); Gloucester; On-site; GBP 30,000 - 36,000; Full time

Job summary

AutoSkills (United Kingdom) Gloucester is seeking a Senior Service Advisor to enhance the customer journey in our automotive aftersales team.

This permanent, full-time role offers £33,000 base with OTE £38,000 and a Monday–Friday pattern plus one Saturday morning every 4 weeks. You will deliver outstanding service and coordinate between customers and the workshop to ensure repairs are explained clearly and completed to high standards.

Qualifications

• Experience in an automotive dealership, workshop or aftersales environment.
• Strong customer service and communication skills.
• Good technical understanding of vehicle servicing and repairs.

Responsibilities

• Welcoming customers and understanding their service needs.
• Book vehicles into the workshop and manage bookings.
• Discuss servicing, repairs and additional work with customers.
• Prepare accurate job cards and estimates.
• Liaise closely with Technicians and Workshop Controllers.
• Keep customers updated throughout the repair process.
• Explain completed work and advise on maintenance requirements.

Skills

Customer service

Communication

Vehicle knowledge

Organization

Driving licence

Job description

AutoSkills (United Kingdom) Gloucester is seeking a Senior Service Advisor to enhance the customer journey in our automotive aftersales team.

This permanent, full-time role offers £33,000 base with OTE £38,000 and a Monday–Friday pattern plus one Saturday morning every 4 weeks. You will deliver outstanding service and coordinate between customers and the workshop to ensure repairs are explained clearly and completed to high standards.