Automotive Service Advisor — Mon–Fri, Growth & Perks

AutoSkills (United Kingdom); Wakefield; On-site; GBP 26,000 - 32,000; Full time

Job summary

AutoSkills (United Kingdom) is seeking an experienced Service Advisor to join a busy and professional dealership. You will bridge customers and the workshop to ensure a seamless service experience from booking to vehicle collection, delivering exceptional customer service.

You will manage bookings, coordinate workshop flow, and keep customers informed while identifying upsell opportunities and promoting service plans as part of a supportive aftersales team.

Qualifications

• Experience in the automotive aftersales environment is essential.
• Proven ability to upsell additional products and services.
• Excellent communication and customer service skills are required.
• Strong organisational and administrative abilities in a busy dealership.

Responsibilities

• Manage service and repair bookings efficiently from booking to collection.
• Coordinate workshop loading to maximise productivity.
• Keep customers updated throughout the repair process.
• Upsell additional work where appropriate and promote service plans.

Skills

Customer service

Communication

Organisation

Upselling

Tools

Kerridge

1 Link

Pinnacle

Job description

AutoSkills (United Kingdom) is seeking an experienced Service Advisor to join a busy and professional dealership. You will bridge customers and the workshop to ensure a seamless service experience from booking to vehicle collection, delivering exceptional customer service.

You will manage bookings, coordinate workshop flow, and keep customers informed while identifying upsell opportunities and promoting service plans as part of a supportive aftersales team.