Senior Audiology Administrator | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious NHS organization is seeking a Senior Audiology Administrator to join their friendly team. This full-time position involves providing audiology care to adults and children. The ideal candidate should be a team player with excellent communication skills and attention to detail. Key responsibilities include managing client interactions and maintaining accurate records within Trust systems. The role offers a dynamic workload and the opportunity to contribute to high-quality patient care.

Qualifications

• Enthusiastic team player with solid communication skills.
• Experience in handling sensitive issues with clients.
• Ability to maintain high-quality standards in data entry.

Responsibilities

• Ensure adherence to departmental and Trust guidelines.
• Manage effective processes and resolve issues.
• Handle client communication professionally.
• Undertake reception duties for client bookings and queries.
• Maintain accurate data in Trust systems.

Skills

Excellent communication skills

Meticulous attention to detail

Proficiency in Microsoft applications

Job description

Job Summary

We are looking for a Senior Audiology Administrator to join our friendly audiology team. This is an exciting opportunity to provide audiology care to adults and children. The ideal candidate is an enthusiastic team player with excellent communication skills, meticulous attention to detail, and proficiency in all Microsoft applications. This position is full‑time and offers a varied workload that adapts to changing priorities.

The post is part of University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission and a Pathway to Excellence® designated organisation. We are proud of our high‑quality patient care and modern facilities, and we welcome diverse talent to join our passionate team.

Key Responsibilities

1. Ensure all work is carried out in accordance with departmental and Trust guidelines, national policies and procedures, identify issues and act accordingly.
2. Monitor, manage and maintain effective processes within the area of responsibility, resolving issues as appropriate.
3. Deal with all contact – in person, on the telephone or in writing – with clients in a professional manner, ensuring relevant standards are met.
4. Undertake reception duties including booking clients in, answering telephone queries, issuing hearing‑aid consumables and updating client records.
5. Liaise and communicate effectively at all levels using written, oral and electronic media; use tact and persuasion to handle sensitive issues, especially with clients who have hearing loss, maintaining a compassionate environment.

• Typing of clinical reports to be attached to the client’s record in Auditdata (EPR).
• Maintain high‑quality standards by ensuring all data entered into Trust systems (EPR, Choose & Book, Auditdata) is accurate, complete and up‑to‑date.
• Receive requests for building or amending clinics from lead clinicians and act within standards and agreed clinic rules.

Additional Information

The planned interview date is Wednesday 14th January 2026. Sponsorship is not eligible for this post.

Closing date: This vacancy will close once sufficient applications have been received, or by Monday 29 Dec 2025 – please apply as soon as possible if interested.