Senior AI Reliability Engineer (Remote)

Ema Unlimited; St Helens; A distancia; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Ema Unlimited is building agentic AI platforms and seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust of deployed AI systems in production. You will act as a production operator, not just a ticket handler, and partner with Engineering, Product, and Implementation to prevent incidents and drive improvements.

The role is full-time and remote, with compensation discussed based on location, experience, and knowledge.

Formación

• 6–9+ years in senior technical support, reliability, or production engineering roles.
• Experience in AI / automation platforms and multi-tool environments.
• Familiarity with cloud providers (AWS, GCP, Azure) and live-system incident response.

Responsabilidades

• Own health, reliability, and trust of deployed AI systems in production.
• Diagnose and debug incidents, perform RCA, and prevent repeats.
• Collaborate with Engineering, Product, and Implementation during incidents and improvements.

Conocimientos

Senior technical support

Reliability engineering

AI / automation platforms

AWS

GCP

Azure

Herramientas

AWS

GCP

Azure

Descripción del empleo

Ema Unlimited is building agentic AI platforms and seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust of deployed AI systems in production. You will act as a production operator, not just a ticket handler, and partner with Engineering, Product, and Implementation to prevent incidents and drive improvements.

The role is full-time and remote, with compensation discussed based on location, experience, and knowledge.