Senior AI Production Support & Reliability Engineer

Ema Unlimited; Smithy Bridge; Remote; GBP 70,000 - 120,000; Full time

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform. We are seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trustworthiness of deployed AI systems in production.

You will act as an operator of live AI systems, partnering with Engineering, Product, and Implementation to prevent incidents and improve platform quality. This role offers full-time employment with remote options, and the compensation will reflect location, level, and

Qualifications

• 6–9+ years in senior technical support, reliability, or production engineering roles.
• Experience in AI / automation platforms in a support or reliability capacity.
• Familiarity with AWS / GCP / Azure.

Responsibilities

• Diagnose failures in multi-agent AI workflows and explain AI behavior to customers.
• Coordinate RCA and prevent repeated incidents through disciplined fixes.
• Communicate clearly with Engineering & Product teams and influence roadmap quality.

Skills

Senior technical support

Reliability engineering

Production engineering

AI / automation platforms

Cloud familiarity (AWS/GCP/Azure)

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world’s leading Agentic AI platform. We are seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trustworthiness of deployed AI systems in production.

You will act as an operator of live AI systems, partnering with Engineering, Product, and Implementation to prevent incidents and improve platform quality. This role offers full-time employment with remote options, and the compensation will reflect location, level, and