Senior Agentic AI Production Reliability Engineer

Ema Unlimited; Otterburn; Remote; GBP 90,000 - 120,000; Full time

Job summary

Ema Unlimited is building the world’s leading agentic AI platform. We seek a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability and trust in deployed AI systems. You will partner with Engineering, Product, and Implementation, escalating incidents and guiding RCA to prevent future issues.

The role is full-time, remote, with compensation determined by location, level, and experience. Equal opportunity employer.

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Familiarity with AWS / GCP / Azure.

Responsibilities

• Diagnose failures in multi-agent AI.
• Analyze AI behavior in workflows and data quality.
• Configure platform settings and help Engineering & Product teams.
• Prevent repeated incidents through disciplined RCA.
• Convert noisy customer feedback into actionable engineering input.
• Explain AI failures in clear terms to customers.
• Support Product understanding of real production behavior.
• Ensure support insights influence roadmap and quality improvements.
• Improve on-call hygiene and escalation clarity.
• Respect both customer urgency and engineering quality.

Skills

Senior technical support

Reliability engineering

Production engineering

AI platforms

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world’s leading agentic AI platform. We seek a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability and trust in deployed AI systems. You will partner with Engineering, Product, and Implementation, escalating incidents and guiding RCA to prevent future issues.

The role is full-time, remote, with compensation determined by location, level, and experience. Equal opportunity employer.