Senior Agentic AI Production Support Engineer (Remote)

Ema Unlimited

Spalding

Remote

GBP 70,000 - 120,000

Full time

3 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Equity

Remote work flexibility

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform and seeking a Senior Technical Support Specialist to own the health and trust of live AI systems in production. You will partner with Engineering, Product, and Implementation to prevent incidents and guide customers through complex AI-enabled workflows.

This full-time role offers remote work with flexibility, a clear escalation path, and opportunities to grow into Reliability Engineering or Product-facing leadership as you gain

Qualifications

6–9+ years in senior technical support, reliability, or production engineering roles.
Familiarity with AWS, GCP, and Azure cloud platforms.

Responsibilities

Diagnose failures in multi-agent AI workflows and multi-tool integrations.
Lead RCA and incident response to prevent escalation.
Coordinate with Engineering, Product, and Implementation during incidents.
Explain AI failures clearly to customers and translate feedback to product teams.
Improve on-call hygiene, escalation clarity, and customer communication.

Skills

Senior technical support

Reliability/production engineering

AWS

GCP

Azure

Tools

AWS

GCP

Azure

Job description

This full-time role offers remote work with flexibility, a clear escalation path, and opportunities to grow into Reliability Engineering or Product-facing leadership as you gain

Get your free, confidential resume review.

or drag and drop your file here.