Senior AI Production Support Engineer (Remote)

Ema Unlimited; Swindon; Remote; GBP 90,000 - 130,000; Full time

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. The Senior Technical Support Specialist (Enterprise Agentic AI) will own the health, reliability, and trust of deployed AI systems in production.

This full-time role offers remote work and the opportunity to partner with Engineering, Product, and Implementation to prevent incidents, diagnose failures, and drive RCA-driven improvements across multi-agent workflows.

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Experience in AI/automation platforms.
• Familiarity with AWS, GCP, or Azure.

Responsibilities

• Diagnosing failures in multi-agent AI workflows.
• Support production reliability, trust, and learning across agentic AI systems.
• Escalate to the right teams and perform RCAs to prevent incidents.
• Explain AI failures in customer-friendly terms and influence product improvements.
• Improve on-call hygiene and escalation clarity to reduce incident duration.

Job description

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. The Senior Technical Support Specialist (Enterprise Agentic AI) will own the health, reliability, and trust of deployed AI systems in production.

This full-time role offers remote work and the opportunity to partner with Engineering, Product, and Implementation to prevent incidents, diagnose failures, and drive RCA-driven improvements across multi-agent workflows.