Senior AI Production Support Engineer (Remote)

Ema Unlimited; Bromsgrove; Remote; GBP 65,000 - 90,000; Full time

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. The Senior Technical Support Specialist will own the health, reliability, and trust of deployed agentic AI systems in production, working remotely on full-time basis.

The role requires deep expertise in AI systems, integrations, and workflows, with strong incident management and collaboration with Engineering, Product, and Implementation teams. Compensation varies by location and experience.

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Support or reliability roles in AI/automation platforms.
• Familiarity with AWS / GCP / Azure.

Responsibilities

• Own health, reliability, and trust of deployed agentic AI systems in production.
• Diagnose failures in multi-agent AI workflows and perform RCA.
• Escalate to the right teams during incidents and communicate calmly to customers.

Skills

AI/Automation

Incident response

Reliability engineering

Cloud platforms

Production systems

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. The Senior Technical Support Specialist will own the health, reliability, and trust of deployed agentic AI systems in production, working remotely on full-time basis.

The role requires deep expertise in AI systems, integrations, and workflows, with strong incident management and collaboration with Engineering, Product, and Implementation teams. Compensation varies by location and experience.