Senior Agentic AI Production Support Engineer

Ema Unlimited; Royston; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Remote work

Benefits

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform. We’re seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability and trust of deployed AI systems in production.

This is a Full-time role, open to remote candidates. You will diagnose failures, perform RCA, collaborate with Engineering, Product and Implementation, and help prevent incidents before they escalate.

Qualifications

• 6–9+ years in senior technical support, reliability, or production engineering roles.
• Experience in AI / automation platforms and incident management.
• Familiarity with AWS/GCP/Azure and cloud-based tooling.

Responsibilities

• Diagnose failures in multi-agent AI workflows and AI behavior.
• Lead RCAs and prevent incidents from escalating.
• Escalate to the right teams and guide product/engineering feedback.
• Maintain calm, factual communication with customers and ensure clear on-call escalation.

Skills

Senior technical support

Reliability engineering

Production engineering

AI / automation platforms

Cloud platforms (AWS/GCP/Azure)

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world’s leading Agentic AI platform. We’re seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability and trust of deployed AI systems in production.

This is a Full-time role, open to remote candidates. You will diagnose failures, perform RCA, collaborate with Engineering, Product and Implementation, and help prevent incidents before they escalate.