Senior Agentic AI Production Support Engineer (Remote)

Ema Unlimited

Burry Port

Remote

GBP 60,000 - 95,000

Full time

4 days ago

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Job summary

Ema Unlimited is building the world’s leading Agentic AI platform. As a Senior Technical Support Specialist (Enterprise Agentic AI), you will own the health, reliability, and trustworthiness of live AI systems in production.

You’ll partner with Engineering, Product and Implementation teams to prevent incidents and drive improvements. You will diagnose failures in multi-agent AI workflows, perform RCAs, and translate customer feedback into engineering insights while keeping clients informed with

Qualifications

6+ years in senior technical support, reliability, or production engineering roles.
Experience with AI/automation platforms in production.
Familiarity with cloud platforms (AWS, GCP, Azure).

Responsibilities

Own health, reliability, and trustworthiness of deployed agentic AI systems in production.
Diagnose failures in multi-agent AI workflows and implement RCAs.
Escalate issues to Engineering, Product and Implementation teams as needed.
Maintain calm, factual communication with customers during incidents.
Improve on-call hygiene and escalation clarity.