Senior AI Production Reliability Engineer (Remote)

Ema Unlimited; Hyde; Remote; GBP 80,000 - 120,000; Full time

Job summary

Ema Unlimited is building the world s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency.

The Senior Technical Support Specialist role focuses on maintaining health, reliability, and trust in deployed agentic AI systems, owning incidents, RCA, and working closely with Engineering, Product, and Implementation teams.

Qualifications

• 9+ years in senior technical support, reliability, or production engineering roles.
• Experience in AI / automation platforms.
• Familiarity with AWS / GCP / Azure.

Responsibilities

• Diagnose failures in multi-agent AI workflows and incidents.
• Lead root cause analysis (RCA) and post-incident reviews.
• Collaborate with Engineering, Product, and Implementation teams.
• Explain AI failures to customers in clear, actionable terms.

Skills

Agentic AI knowledge

Incident response

Production debugging

RCA expertise

Customer communication

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency.

The Senior Technical Support Specialist role focuses on maintaining health, reliability, and trust in deployed agentic AI systems, owning incidents, RCA, and working closely with Engineering, Product, and Implementation teams.