Senior Agentic AI Production Engineer (Remote)

Ema Unlimited

Aberystwyth

Remote

GBP 90,000 - 130,000

Full time

4 days ago

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Job summary

Ema Unlimited is seeking a Senior Technical Support Specialist for enterprise agentic AI, enabling reliable production systems and trusted AI behavior. This fully remote role supports live AI deployments and collaborates with Engineering, Product, and Implementation teams.

You will diagnose multi-agent AI failures, perform root cause analyses, and communicate findings to customers while contributing to roadmap quality and on-call hygiene.

Qualifications

9+ years in senior technical support, reliability, or production engineering roles.
Familiarity with cloud platforms (AWS, GCP, Azure).

Responsibilities

Diagnose failures in multi-agent AI workflows and provide production debugging and RCA.
Escalate to the right engineering teams to prevent incidents and drive permanent fixes.
Explain AI failures to customers in clear, non-technical terms and maintain calm, factual communication.

Skills

Senior technical support

Reliability engineering

Production engineering

AWS

GCP

Azure

Job description

You will diagnose multi-agent AI failures, perform root cause analyses, and communicate findings to customers while contributing to roadmap quality and on-call hygiene.

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