Senior AI EdTech Support Specialist

Multiverse; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading upskilling platform in London seeks a Customer Support Specialist to handle client interactions via Intercom. This role demands strong communication, problem-solving skills, and the ability to understand client needs. Responsibilities include resolving support tickets, documenting findings, and maintaining effective client relationships. Ideal candidates will have 2+ years of relevant experience and be tech-savvy. The position offers a hybrid work model, emphasizing a balance between office presence and remote work.

Benefits

27 days holiday plus additional leave

Private medical insurance

Gym membership

Hybrid work model

Qualifications

• 2+ years experience in customer support or tech specialist roles.
• Excellent written communication in Plain English.
• Experience managing high ticket volumes.

Responsibilities

• Handle support issues via Intercom with empathy and clarity.
• Investigate user-reported issues effectively.
• Build strong communication with customers.

Skills

Problem Solving

Communication

Tech Inclination

Client Communication

Reading Comprehension

Tools

Intercom

Job description

A leading upskilling platform in London seeks a Customer Support Specialist to handle client interactions via Intercom. This role demands strong communication, problem-solving skills, and the ability to understand client needs. Responsibilities include resolving support tickets, documenting findings, and maintaining effective client relationships. Ideal candidates will have 2+ years of relevant experience and be tech-savvy. The position offers a hybrid work model, emphasizing a balance between office presence and remote work.