Senior Agentic AI Support Engineer (Remote)

Ema Unlimited

Arlesey

Remote

GBP 90,000 - 130,000

Full time

4 days ago

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Job summary

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of deployed agentic AI systems in production.

You will diagnose failures across multi-agent workflows, lead production debugging and RCA, and partner with Engineering, Product, and Implementation to prevent incidents.

This is a full-time role with remote work options; compensation will be determined by location, knowledge, and experience.

Qualifications

6–9+ years in senior technical support or production engineering roles.
Experience with AI/automation platforms.
Familiarity with cloud platforms (AWS, GCP, Azure).

Responsibilities

Diagnose failures in multi-agent AI workflows.
Lead production debugging and RCA.
Escalate to the right teams to resolve incidents.
Collaborate with Engineering, Product, and Implementation.

Skills

Senior technical support

Reliability engineering

Production debugging

Incident management

AI/automation platforms

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of deployed agentic AI systems in production.

You will diagnose failures across multi-agent workflows, lead production debugging and RCA, and partner with Engineering, Product, and Implementation to prevent incidents.

This is a full-time role with remote work options; compensation will be determined by location, knowledge, and experience.

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