Senior Aftersales Manager - Premium Auto Retail

Lookers; Birmingham; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced family leave

Job summary

Lookers in Birmingham seeks an ambitious Aftersales Manager to lead the aftersales team across service, technicians and parts. You will report to the General Manager and drive customer satisfaction, upselling and KPI attainment in a busy, premium environment.

Role requires proven leadership, experience in transactional aftersales, and a full UK driving licence. 44-hour week, with Monday–Friday shifts, and a salary up to £70,000 OTE, including a basic up to £45,000-£55,000 DOE plus bonus.

Qualifications

• Experience in a premium automotive aftersales environment with a proven track record.
• Ability to lead a team of Service Advisors, Technicians and the Parts team.
• A full UK driving licence is required.

Responsibilities

• Assist in guiding, training and appraising the Service team to promote a forward-thinking culture and high potential.
• Maximise customer satisfaction by delivering exceptional service experiences.
• Monitor department performance against budget and KPI targets, and implement improvement plans.
• Analyse local market statistics to identify opportunities within the territory.
• Organise forecasts and reports for the department in a clear, timely manner.
• Manage and own customer satisfaction and service standards.

Skills

Aftersales management

Leadership

Customer service

UK driving licence

Job description

Lookers in Birmingham seeks an ambitious Aftersales Manager to lead the aftersales team across service, technicians and parts. You will report to the General Manager and drive customer satisfaction, upselling and KPI attainment in a busy, premium environment.

Role requires proven leadership, experience in transactional aftersales, and a full UK driving licence. 44-hour week, with Monday–Friday shifts, and a salary up to £70,000 OTE, including a basic up to £45,000-£55,000 DOE plus bonus.