Aftersales Manager

Pybus Recruitment; Birmingham; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

33 days annual leave (inc. bank holidays)

Company car

Discounts on Service, Bodyshop & Parts

1 paid volunteering day per year

Access to 'Perks at Work' discount platform

Extensive training and development programme

5-day residential induction academy at a luxury hotel

Job summary

A respected automotive group in Birmingham is seeking an experienced Aftersales Manager to lead their Service Department. This pivotal role involves driving team performance and achieving volume and profit targets while ensuring exceptional customer satisfaction. The ideal candidate will have a minimum of 2 years of experience in a similar position, strong leadership skills, and a passion for the automotive industry. The offer includes an industry-leading benefits package, career progression, and a supportive work culture.

Qualifications

• Minimum of 2 years’ experience as an Aftersales Manager.
• Proven track record in team leadership.
• Ability to thrive in a fast-moving automotive environment.

Responsibilities

• Lead, manage, and develop the Service Department.
• Drive performance to achieve volume and profit targets.
• Identify opportunities for continuous improvement.
• Review team performance and implement action plans.
• Motivate and support staff in a customer-focused environment.
• Ensure exceptional levels of customer satisfaction.

Skills

Team leadership

Strong communication

Motivational skills

Self-motivation

Job description

Location: Birmingham

OTE: Up to £80000 + Exceptional Benefits Package

Company Car Included

We are proud to be recruiting on behalf of a highly respected, national automotive group with over 3,000 employees across the UK. They are now seeking an experienced Aftersales Manager to lead the Service Department within one of their key dealerships. This is an outstanding opportunity for a driven, energetic leader who thrives in a fast‑paced environment and is passionate about delivering excellence.

The Role

As Aftersales Manager, you will take full responsibility for the performance of the Service Department, ensuring volume and profit targets are consistently achieved. You will proactively seek ways to innovate, enhance productivity, and improve customer and employee experience.

Working closely with your team, you will review performance regularly, identify development opportunities, and implement strategies to drive results. This role requires a strong leader who can motivate, inspire, and support others.

Key Responsibilities

• Lead, manage, and develop the Service Department
• Drive performance to achieve both volume and profit targets
• Identify opportunities for continuous improvement
• Review team performance and implement action plans
• Motivate and support staff in a busy, customer‑focused environment
• Ensure exceptional levels of customer satisfaction

About You

We’re looking for someone with:

• A minimum of 2 years’ experience as an Aftersales Manager
• A proven track record in team leadership
• Strong communication and motivational skills
• A positive, enthusiastic approach with genuine self‑motivation
• The ability to thrive in a fast‑moving automotive environment

If you consider yourself dedicated, proactive, and capable of inspiring others, this could be the perfect next step in your career.

What’s on Offer

This employer offers an industry‑leading package, including:

• 33 days annual leave (inc. bank holidays) + holiday buy/sell options
• Company car
• Discounts on Service, Bodyshop & Parts
• 1 paid volunteering day per year
• Access to 'Perks at Work' discount platform
• Extensive training and development programme
• 5‑day residential induction academy at a luxury hotel

This is a business that offers genuine career progression, long‑term security, and a supportive culture deeply invested in employee development.