Premium Auto Aftersales Leader - Customer Excellence

Lookers Motor Group Limited; Birmingham; On-site; GBP 45,000 - 70,000; Full time

Job summary

Lookers Motor Group Limited, Birmingham, is seeking an ambitious Aftersales Manager to lead the aftersales team of Service Advisors, Technicians and the Parts department. You will report to the General Manager and drive service excellence, customer satisfaction, and productivity in a busy workshop.

The role requires experience in a premium automotive environment with a proven leadership record, a full UK driving licence, and a focus on delivering high-quality customer experiences.

Qualifications

• Experience in a premium automotive environment with transactional aftersales.
• Proven track record in leading a highly motivated team.
• Full UK driving licence is required for this role.

Responsibilities

• Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
• Analyse local market statistics to identify opportunities within the territory
• Organise departmental forecasts and reports in a clear and timely manner
• Manage and own our Customer Satisfaction

Skills

Leadership

Customer service

Team management

Communication

Driving licence

Job description

Lookers Motor Group Limited, Birmingham, is seeking an ambitious Aftersales Manager to lead the aftersales team of Service Advisors, Technicians and the Parts department. You will report to the General Manager and drive service excellence, customer satisfaction, and productivity in a busy workshop.

The role requires experience in a premium automotive environment with a proven leadership record, a full UK driving licence, and a focus on delivering high-quality customer experiences.