Aftersales Leader - Premium Auto Service & Parts

Lookers Limited; Tees Valley; Remote; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave & family leave

Techscheme discounts

Eyecare vouchers

Smart Health GP access

Dental insurance

Critical illness cover

Job summary

Lookers Limited is seeking an ambitious Aftersales Manager in Stockton-on-Tees to lead our aftersales team and drive exceptional customer service. You will oversee Service Advisors, Technicians and the Parts team, ensuring productivity, customer satisfaction and upsell performance.

The role requires a track record in premium automotive aftersales, strong leadership, and a full UK driving licence. Competitive salary, benefits and a clear progression path are offered.

Qualifications

• Experience leading an aftersales team in a premium automotive environment.
• Proven ability to drive customer satisfaction and team performance.
• Strong coaching and performance management skills.

Responsibilities

• Lead the aftersales team to deliver outstanding customer service.
• Coach and motivate staff including Service Advisors, Technicians and Parts team.
• Manage to budget, monitor KPIs and drive upsell opportunities.
• Analyse local market data to identify opportunities and plan forecasts.

Skills

Customer service leadership

Team coaching

Upselling targets

Job description

Lookers Limited is seeking an ambitious Aftersales Manager in Stockton-on-Tees to lead our aftersales team and drive exceptional customer service. You will oversee Service Advisors, Technicians and the Parts team, ensuring productivity, customer satisfaction and upsell performance.

The role requires a track record in premium automotive aftersales, strong leadership, and a full UK driving licence. Competitive salary, benefits and a clear progression path are offered.