Aftersales & Service Excellence Lead

Citygate Automotive Ltd; Greater London; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

In-house training academy

Internal career progression across our

High street discounts

Wellbeing portal

Employee assistance programme

Discounts on purchase, service and sp!

Employee referral scheme

Pension and life assurance

Job summary

Citygate Automotive Ltd is seeking an Aftersales Manager to oversee the Technical Service Department and work closely with Customer Service to achieve quality and customer care objectives.

You will lead and develop a team, manage profitability, budgets, and KPI delivery, and ensure high standards across the service and parts operation while maintaining excellent customer service. A full driving licence is required, and the role offers growth within a multi-brand, UK-wide dealer group.

Qualifications

• Experience as an Aftersales Manager in a main dealer.
• Proven ability to lead and motivate a team to maximise profit while delivering excellent customer service.
• Stable track record in managing an Aftersales department with profitable results.
• A full clean driving licence.

Responsibilities

• Lead and manage the Technical Service Department, ensuring efficient operations and compliance with manufacturer and group standards.
• Drive departmental performance, profitability and KPI achievement through cost control, budgeting and commercial management.
• Recruit, develop and performance-manage staff with training and development plans to maintain high technical standards.
• Lead and manage the Parts Department, ensuring efficient operations, stock control and strong commercial performance while delivering exceptional service.
• Monitor work in progress, cash flow, trade and warranty debtors, and produce regular performance reports.
• Maintain up-to-date technical knowledge and communicate relevant information to the team.
• Continually improve customer care standards and attend meetings and training sessions to support business objectives.

Skills

Team leadership

Profitability focus

Customer service

Staff development

Full driving licence

Job description

Citygate Automotive Ltd is seeking an Aftersales Manager to oversee the Technical Service Department and work closely with Customer Service to achieve quality and customer care objectives.

You will lead and develop a team, manage profitability, budgets, and KPI delivery, and ensure high standards across the service and parts operation while maintaining excellent customer service. A full driving licence is required, and the role offers growth within a multi-brand, UK-wide dealer group.