Senior Administrator Safeguarding Team

NHS; England; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare provider is seeking a Senior Administrator for the Safeguarding Team. This role involves providing a high-quality administrative service, managing sensitive queries, and ensuring the effective operation of the office. The ideal candidate will have excellent communication skills, prior experience within the NHS, and be adept at handling confidential information. Join a dynamic team committed to delivering outstanding care in a supportive environment that values work-life balance.

Benefits

Flexible working patterns

Supportive work environment

Training and development opportunities

Qualifications

• RSA 3 or equivalent qualification is required.
• Degree in Admin or equivalent experience preferred.
• Minute-taking experience is essential.

Responsibilities

• Provide comprehensive administrative services to the safeguarding team.
• Ensure communication with clients and agencies is professional.
• Manage the administration tasks related to Child Protection Medical processes.

Skills

Excellent communication and presentation skills

Ability to work on own initiative

Team player

Proficient in Microsoft Office, Excel, and PowerPoint

Education

RSA 3 or equivalent

Degree in Admin or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Summary

We are recruiting for a Senior Administrator-Safeguarding Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. A rare and exciting opportunity has arisen to join a dynamic safeguarding team at ENHT. We are looking for someone who has an exceptional eye to detail, able to manage queries that are often complex or sensitive while being able to prioritise fluctuating daily workloads and respond to urgent requests. The post holder will be expected to provide a comprehensive, confidential and high-quality administrative service to the safeguarding team and be responsible for the smooth and effective running of the administration and systems of their office. The post holder would be expected to work without immediate supervision, work flexibly and manage and organise their own workload. They will provide non-clinical advice and guidance in relation to safeguarding queries, with all complex queries being escalated to the relevant safeguarding team member. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

• The post holder will provide a comprehensive administrative service to the safeguarding team ensuring telephone calls, correspondence and direct contact with clients and other internal/external agencies are dealt with in an appropriate and professional manner, using judgement and discretion where necessary.
• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a relevant manner.
• Responsible for minute taking and all preparation for relevant safeguarding meetings & Trust Safeguarding Committee.
• Responsible for the line management of the administrators in the service.
• To be fully responsible for all administration tasks relating to Child Protection Medical process and sharing of reports in a timely manner with partner agencies.
• The post holder may be dealing with distressing or emotional circumstances and will therefore use their initiative, diplomacy and tact and take a proactive approach to solving problems and escalating issues as appropriate.
• Liaise with MARAC Co-ordinator regarding MARAC meetings in Hertfordshire. Gather confidential information regarding specific cases under the MARAC framework and present the information in an appropriate format to the MARAC panel.
• To respond to all incoming emails & telephone calls for the children's safeguarding team and ensure these are dealt with in a timely and efficient manner.
• To handle confidential documentation and personal matters in an effective and discreet manner.

About Us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We Run The Following Hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted 29 January 2026

Pay scheme Agenda for change

Band Band 4

Salary £27,485 to £30,162 a year per annum

Contract Permanent

Working pattern Full-time

Reference number 361-7743426

Job locations Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

Job Description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Essential

• Qualifications
• RSA 3 or equivalent
• Degree in Admin or equivalent, or equivalent experience
• Evidence of continuing development - Including training courses

Previous Experience

• Senior Secretary/PA and administrator within NHS or Health-care setting
• Minute taking experience.

Desirable

• Secretarial experience relevant to specialty.
• Previous safeguarding experience

Essential

• Skills
• Excellent communication and presentation skills. Excellent verbal/written and interpersonal skills. Active and supportive team player.
• Ability to gain confidence and support of the team. Ability to share and disseminate information.
• Ability to work on own initiative. Awareness of limitations of experience and role. Able to set and meet deadlines.

Knowledge

• Essential: Computer software, including Microsoft Office, Excel and PowerPoint
• Able to lead and support admin service

Desirable

• Understanding of performance review/appraisal.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Employer details

Employer name: East and North Hertfordshire Teaching NHS Trust

Address: Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

Employer's website: https://www.enherts-tr.nhs.uk/