Senior Account Manager - Healthcare & Pharma Communications - Global Agency

FleishmanHillard; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading PR agency in Greater London seeks a passionate professional in healthcare communication. You'll manage client accounts, execute impactful campaigns, and mentor junior team members. Ideal candidates have a strong understanding of the pharma industry, excellent writing skills, and the ability to embrace innovative communication strategies. This position offers a flexible hybrid working environment with a strong emphasis on work-life balance and career development opportunities.

Benefits

Flexible hybrid working

Global mobility opportunities

Comprehensive wellbeing package

Generous holidays and leave options

Qualifications

• Experience supporting health/pharma clients, ideally within an agency setting.
• Confident in handling media relations and stakeholder engagement.
• Able to think innovatively around the use of AI in communications strategies.

Responsibilities

• Lead the day-to-day running of client accounts.
• Drive the development and implementation of impactful campaigns.
• Champion and mentor junior team members.

Skills

Strong understanding of pharmaceutical/biotech industry

Excellent writing, editing, and presentation skills

Experience with media relations

Proactive and solution-oriented mindset

Strong attention to detail

Collaborative and inclusive style

Job description

Why FleishmanHillard?

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions at the Cannes International Festival of Creativity in previous years.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

The team

As part of the global FleishmanHillard and Omnicom healthcare network, our UK-based international team is the largest of 13 teams in Europe, offering deep, sector‑specific expertise and award‑winning creativity.

The team are a diverse bunch of collaborative individuals. Strategists, scientists, industry professionals, journalists, advocates and media professionals, all specialists within the healthcare sector. As creative as they are strategic, with a broad spectrum of talents, experiences and expertise which all come together to tackle complex issues and deliver outstanding results for our clients.

The work

We are experts at driving engagement by designing and bringing to life healthcare communications programs that are informed by insight and data‑led strategy. We are inspired by developing communications that improve access and uptake of therapeutic and diagnostic innovations and approaches, linked directly to health outcomes.

As a team we’re involved in a range of projects such as internal communications, narrative and message development, brand communications and product launch communications, issues management, medical education, patient advocacy and engagement, market access communications, global and national media relations and health public affairs and policy communications.

Our client portfolio includes a range of therapy areas from CVRM (cardiology, renal, metabolic), rare disease, women’s health, oncology, mental health, AI powered health informatics and health tech amongst others.

The role

This role is ideal for someone passionate about science and storytelling, who thrives in a fast‑paced, client‑facing environment. You’ll support day‑to‑day account delivery, contribute to strategic planning, and champion the growth of junior team members across a portfolio of high‑profile healthcare clients.

Key responsibilities include:

Client & account management

• Lead the day‑to‑day running of client accounts, ensuring flawless execution and delivery of projects on time and within budget.
• Build trusted relationships with clients, acting as a key contact and providing proactive, strategic counsel.
• Translate complex scientific information into compelling, audience‑relevant content across multiple channels.

Campaign execution

• Drive the development and implementation of impactful campaigns that span media relations, KOL engagement, patient advocacy, social activations, digital content, and thought leadership.
• Coordinate with creative, digital, and strategy teams to deliver integrated communications solutions.
• Support issues preparedness and reputation management efforts as needed.
• Contribute to the management of client budgets, overseeing budget development, tracking, billing and communications.
• Stay abreast of regulatory environment and ensure compliance in all deliverables (e.g., EFPIA, ABPI, FDA, etc.).

Team development

• Champion and mentor junior team members, providing clear guidance, feedback, and support.
• Contribute to a positive team culture that encourages innovation, inclusion, collaboration, and high performance.

Business development

• Support new business pitches and organic growth by contributing ideas, insights, and content.
• Stay up to date on healthcare trends, media landscape, and regulatory developments relevant to client work.

About you:

• Experience supporting health/pharma clients, ideally within an agency setting.
• Strong understanding of pharmaceutical/biotech industry, regulatory environment, and key audiences
• Confident in handling media relations and stakeholder engagement
• Excellent writing, editing, and presentation skills.
• Able to think innovatively around the use of AI in communications strategies
• Proactive and solution‑oriented mindset
• Strong attention to detail and project management skills
• Comfortable managing multiple workstreams and competing priorities
• Collaborative and inclusive style
• Passion for science and healthcare innovation
• An understanding of healthcare compliance frameworks and regulations.
• You must have the right to work in the UK and be able to work in our Bankside office at least 3 days p/week

If this sounds like you we'd love to hear from you!

A few things we think you’ll love:

• A friendly and inclusive team with a global reach
• Opportunities to work across multi‑market campaigns and collaborate across our Omnicom network
• A clear pathway for growth, development and leadership
• Global mobility and secondment opportunities
• Flexible hybrid working with a culture that truly values work‑life balance
• Amazing Culture Club perks – from rooftop yoga to in‑house massages
• Comprehensive wellbeing and benefits package (including BUPA, generous parental leave, gym membership, fertility & menopause support)
• Generous holidays, including birthday leave, Christmas closure and sabbatical options

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Apologies in advance but due to the high volume of applications we receive we aren't always able to respond to every application individually.

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