Senior Account Manager - FIS Supply Chain Finance

FIS Global; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global financial technology company seeks an experienced Senior Account Manager in London. The role involves managing enterprise customer relationships, developing strategic account plans, and ensuring client satisfaction. Ideal candidates will have a background in Trade Finance, strong negotiation skills, and familiarity with CRM platforms like Salesforce. This position offers the opportunity to impact customer success significantly.

Qualifications

• 8+ years of professional experience in account management.
• Proven track record in developing and growing existing portfolios.
• Strong executive presence with influence over C-level stakeholders.

Responsibilities

• Develop long-term relationships with enterprise customers.
• Create strategic account plans to drive retention and expansion.
• Own the end-to-end renewal process and mitigate churn risk.

Skills

Account management

Customer relationship management

Business growth strategies

Negotiation skills

Analytical skills

Communication skills

Problem-solving skills

Tools

Salesforce

Gainsight

Job description

Your new role

This role will be responsible for selling the FIS Supply Chain Finance platform that enables financial institutions and corporates to automate and scale their working capital solutions.

What you'll do

Account Management & Growth

• Develop deep, long-term relationships with enterprise customers, serving as their primary point of contact.
• Create and execute strategic account plans to drive adoption, retention, and expansion.
• Identify upsell and cross-sell opportunities, collaborating with Sales, Customer Success, and Product teams.
• Conduct regular business reviews with C-level executives and decision-makers to align our solutions with their business goals.

Adoption & Retention

• Ensure customers achieve measurable ROI with our platform, proactively addressing challenges.
• Act as a trusted advisor, providing insights and best practices to optimize product usage.
• Work closely with Customer Success and Support teams to ensure high satisfaction and retention rates.

Revenue & Renewals

• Own the end-to-end renewal process, negotiating multi-year contracts and pricing strategies.
• Forecast revenue growth opportunities within assigned enterprise accounts.
• Mitigate churn risk by identifying early warning signs and implementing retention strategies.

Cross-functional Collaboration

• Partner with Sales, Marketing, and Product teams to influence roadmap decisions based on customer feedback.
• Collaborate with Professional Services to drive seamless customer implementations.
• Represent the voice of the customer internally to advocate for their needs and ensure long-term partnerships.

Who you are

• Deep industry experience in Trade Finance or similar financial products.
• Proven track record in account management; developing and growing an existing portfolio.
• Strong executive presence with the ability to influence C-level stakeholders.
• Experience in complex deal negotiation, contract management, and revenue forecasting.
• Excellent analytical, communication, and problem-solving skills.
• Proficiency in CRM and customer success platforms (Salesforce, Gainsight, etc.).
• As a guide a Senior Account Manager typically has 8+ years of professional experience but we will consider applications from individuals who have relevant experience with less than this.

In addition to the above, you will be a great fit for the role if you have the below:

• Background in strategic consulting or enterprise solutions selling.
• Proven track record of managing banking clients on a global scale.
• Previous experience managing Fortune 500 or global enterprise accounts.
• Experience in enterprise account management, customer success, or sales within a SaaS company.
• Familiarity with enterprise SaaS metrics like NRR, GRR, LTV, and CAC.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.