Senior Account Manager

Espire Infolabs; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT services company is seeking a Senior Account Manager to lead relationships with key clients in the EMEA region. The ideal candidate will have over 10 years of experience in software and services sales, with a strong track record in managing key accounts and ensuring client satisfaction. This role involves collaborating with various teams to drive business growth. The candidate should possess deep knowledge of Customer Experience Management and expertise in the Retail and Supply Chain sectors. Competitive compensation and a collaborative work culture await the right candidate.

Benefits

Opportunity to work with global clients

High-performance work culture

Competitive compensation and benefits

Qualifications

• 10–12 years of experience in software and services sales/account management in the European market.
• Strong experience in managing key accounts with a proven record of client retention.
• Exposure to Retail, Supply Chain, and Logistics domains is desirable.

Responsibilities

• Serve as the primary point of contact for assigned key accounts in Europe.
• Build and maintain strong relationships with C-level stakeholders.
• Align company solutions to drive value for clients.
• Collaborate with internal teams for client satisfaction.
• Identify growth opportunities within existing accounts.

Skills

Account management

Customer Experience Management

Platform Engineering

Data & Integration solutions

Negotiation skills

Presentation skills

Strategic thinking

Problem-solving

Customer-focused mindset

Education

Bachelor’s degree in Computer Science, Engineering, Business Administration

MBA

Job description

Espire Infolabs is hiring for Senior Account Manager role for London, UK location,

Job Role : Senior Account Manager – Software & Services (EMEA / Europe Focus)

Location : London, UK

Experience : 10–12+ years

Industry : IT Services / Software Solutions

Job Summary :

We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.

The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.

Key Responsibilities

• Serve as the primary point of contact for assigned key accounts in Europe / EMEA.
• Build and maintain strong, long-term relationships with C-level and senior stakeholders.
• Understand client business needs and align company solutions to drive value and outcomes.
• Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
• Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
• Monitor account health, track KPIs, and prepare regular reports on account performance.
• Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
• Represent the company at industry events, client meetings, and strategic workshops.

Key Skills & Competencies

• 10–12 years of experience in software and services sales / account management in the European market; EMEA exposure is a plus.
• Strong experience managing key accounts, with proven ability to retain and grow client relationships.
• Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
• Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
• Excellent negotiation, presentation, and communication skills.
• Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
• Customer-focused mindset with strong business acumen.

Education

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.

Why Join Us

• Opportunity to work with global clients and cutting-edge technology solutions.
• Collaborative and high-performance work culture.
• Competitive compensation and benefits aligned with experience and performance.