Senior Account Manager

London Business School; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious business education institution in the UK is looking for a Senior Account Manager to lead client programs and ensure exceptional learning experiences. The role requires strong project management skills, effective client relationship management, and experience in a complex environment. The successful candidate will enjoy generous leave, a pension package, and professional development opportunities.

Benefits

Generous annual leave of 27 days plus extra days

14.5% employer pension contribution

Free onsite gym and swimming pool

Professional development opportunities

Enhanced cycle to work scheme

Wellbeing offerings

Up to 5 days paid emergency leave

Qualifications

• Proven success managing high-value client accounts in a complex, matrixed environment.
• Experience leading cross-functional projects with multiple stakeholders.
• Strong commercial acumen and financial oversight capabilities.

Responsibilities

• Lead the full lifecycle of client programmes from handover to review.
• Establish and maintain clear project governance and timelines.
• Serve as the main strategic partner and primary contact for clients.

Skills

Project management

Client relationship management

Financial oversight

Communication and influencing

Cross-functional collaboration

Tools

Salesforce

Job description

Fixed Term contracts available 12 & 18 months, As a pivotal commercial project leader, the Senior Account Manager is responsible for translating client needs into exceptional learning experiences. This role combines rigorous project management, strong client partnership, and resilient delivery execution. You will lead from contract to completion, ensuring all stakeholder expectations are met while maintaining initiative, adaptability, and a relentless commitment to client satisfaction.,

• Lead the full lifecycle of client programmes, from commercial handover through to post-programme review-delivering to time, budget, scope, and quality.
• Establish and maintain clear project governance, timelines, and resource planning, ensuring roles, deliverables, and milestones are well understood by all.
• Foster a collaborative, high-performance culture across project teams, including Programme Directors, Learning Designers, and commercial colleagues, among others.
• Build and manage project budgets with commercial insight, ensuring both profitability and quality are delivered.
• Serve as the day-to-day strategic partner and primary point of contact for clients, delivering high-quality service and building deep, trusted relationships., London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
  Proven success managing high-value client accounts in a complex, matrixed environment.
• Demonstrated experience in leading cross-functional projects with multiple stakeholders.
• Strong commercial acumen and financial oversight capabilities.
• Resilient, solutions-focused, and highly organised under pressure.
• A confident communicator and influencer, able to navigate senior stakeholders and shifting priorities.
• Experience in Executive Education or Learning & Development is advantageous.
• Familiarity with executive learning principles and salesforce is a plus.
  London Business School is a leader in Executive Education, dedicated to delivering outstanding learning experiences that meet the evolving needs of our clients. We are seeking a dynamic Senior Account Manager to join our team and drive the seamless delivery of custom programmes.
  Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.