SEND Support Officer

inploi; Oldham; On-site; GBP 25,000 - 29,000; Full time

Job summary

A local government authority is seeking a committed individual for administrative support within the SEND service, responsible for communication between stakeholders and managing cases for Children and Young People with Special Educational Needs. The ideal candidate will have excellent communication skills and the ability to prioritize workload while ensuring efficient service delivery. A benefits package includes annual leave and pension schemes, making this a desirable opportunity for candidates looking to positively impact the lives of others.

Benefits

25 days annual leave

Pension scheme

Discounted gym membership

Wellbeing support

Qualifications

• Strong communication for interaction with parents and schools.
• Ability to efficiently manage your role's responsibilities.
• Familiarity with data interpretation and reporting.

Responsibilities

• Support development and efficiency of SEND service procedures.
• Act as communication liaison among all parties regarding SEND.
• Assist with caseload management for Children with SEND.
• Provide administrative support to the SEND Service.

Skills

Excellent communication and interpersonal skills

Ability to prioritise and manage workload

Problem-solving skills

Proficiency in computer packages

Data analysis and presentation

Job description

Ref: 001186

Contract Type: Fixed Term

Salary: £25,989 - £28,142

Hours: per week: 36.40

Based: Oldham Council Offices, Spindles Shopping Centre, George St, Oldham, OL1 1HD

Closing date: Wednesday 10th December 2025

Role overview

We are looking for an enthusiastic and committed individual to support in the administration processes relating to Children and Young People with Special, Educational Needs where they are undergoing an Education Health and Care Plan Assessment, have an Education, Health and Care Plan or where they are referred to the SEND Service.

Key Responsibilities

• Support in the development and maintenance of efficient procedures and systems that will improve the effectiveness of the SEND service.
• To be the front line of communication between the SEND Service, parents/carers, all educational establishments and supporting services on day to day issues regarding the assessment and ongoing review of Children or Young People with SEND.
• To support the work of the Service in managing their caseload of Children and Young People with SEND where they are undergoing an Education Health and Care Plan Needs Assessment, have an Education, Health and Care Plan or where they are referred to the SEND Service.
• To provide administrative support across the SEND Service.

Key Requirements

To succeed in this role, you will need as a minimum:

• Excellent communication and interpersonal skills are required to effectively communicate with parents and schools and to advise and support senior officers.
• Ability to prioritise and take responsibility for your own workload.
• Ability to use your initiative to respond to unexpected problems using recognised procedures & policies as a guide.
• Able to use computer packages for word processing, spreadsheets, databases and researching information.
• The ability and experience to analyse and interpret data and present it effectively to various audiences to inform decision-making.

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

About us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our values and behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our benefits package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme.

Data and privacy

For details of how we use your data please see our privacy notice.

Important information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

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