SEND Complaints Officer - Somerset - Remote

Eden Brown Synergy; Scotland; Remote; GBP 30,000 - 40,000; Full time

Job summary

A local government authority is seeking an experienced SEND Complaints Officer to work from home. You will manage complaints related to Special Educational Needs and Disabilities, ensuring compliance with statutory guidance. This role offers flexibility and opportunities for professional development while making a meaningful impact on the lives of young people across Somerset. Join a supportive team and contribute to important work in the community.

Benefits

DBS check processed by employer

Referral bonus

Job-finding bonus

Twice weekly payroll

Dedicated recruitment consultant

Qualifications

• Proven experience as a Complaints Officer or similar role.
• Strong knowledge of SEND statutory guidance and Code of Practice.
• Excellent investigation, problem-solving, and decision-making skills.

Responsibilities

• Manage and investigate complaints regarding SEND provision.
• Conduct thorough and impartial investigations.
• Ensure compliance with statutory guidance.

Skills

Complaints management

Knowledge of SEND statutory guidance

Excellent investigation skills

Strong communication skills

Problem-solving skills

Job description

Overview

Job Title: SEND Complaints Officer - Work from Home | Somerset Council

Somerset Council is seeking an experienced SEND Complaints Officer to join our dedicated team. In this role, you will manage and investigate complaints relating to Special Educational Needs and Disabilities (SEND), working closely with schools, professionals, families, and service providers. This is a remote-friendly position, offering flexibility while making a real difference in the lives of children and young people across Somerset.

Responsibilities

• Receive, log, and manage complaints regarding SEND provision.
• Conduct thorough and impartial investigations, liaising with schools, local services, and professionals.
• Ensure compliance with statutory guidance, including the SEND Code of Practice.
• Communicate investigation outcomes clearly, sensitively, and professionally to complainants.
• Maintain accurate records and produce reports on complaints and resolutions.

Required Skills and Experience

• Proven experience as a Complaints Officer, Complaints Manager, or similar role, preferably in education, local government, or social care.
• Strong knowledge of SEND statutory guidance and the SEND Code of Practice.
• Excellent investigation, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with experience liaising with schools, service providers, and families.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working remotely with excellent organisational skills.

Why Join Somerset Council

• Work from home while supporting children, young people, and families across Somerset.
• Be part of a collaborative and supportive team.
• Professional development opportunities and career growth within local government.

How to Apply

If you are interested in this position or know someone who is, send your CV to Mayur Rabari at m.rabari (at) (url removed) or call on (phone number removed).

Benefits and Additional Information

• DBS check processed and paid for by Eden Brown Synergy
• Referral bonus if you refer a colleague or friend to us
• Bonus for finding your own job
• Twice weekly payroll
• Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.

Eden Brown Synergy is an equal opportunities employer.

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