Security Tech Support Engineer – Networking & Hardware

Reliance High-Tech; Bracknell; On-site; GBP 28,000 - 42,000; Full time

Job summary

Reliance High-Tech in Manchester seeks a Tech Support Engineer to provide remote technical support to customers and internal teams, resolving network, hardware and connectivity issues. The role also covers hardware pre-build and configuration in our workshop, including staging, imaging and testing of devices prior to deployment.

Applicants should have IP networking, IT support/helpdesk, patching and remote access skills, plus strong communication and a proactive mindset; a full UK driving

Qualifications

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.
• IT Support / helpdesk experience
• Experience of Patching, System upgrades, Remote access support
• Strong communication and a self-driven approach

Responsibilities

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
• Provide responsive, hands-on support for our field-based engineers, systems and customers
• Commissioning support for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions

Skills

IP Networking

IT Support/Helpdesk

Patching/Upgrades/Remote access

Strong communication

Job description

Reliance High-Tech in Manchester seeks a Tech Support Engineer to provide remote technical support to customers and internal teams, resolving network, hardware and connectivity issues. The role also covers hardware pre-build and configuration in our workshop, including staging, imaging and testing of devices prior to deployment.

Applicants should have IP networking, IT support/helpdesk, patching and remote access skills, plus strong communication and a proactive mindset; a full UK driving